• City Union Bank will never send you an e-mail asking you to submit personal or financial information such as your username, password, PIN number or  card number.
   
• Any e-mail which asks for such information is fraudulent and should be deleted immediately.
   
• Do not be lured if you receive an e-mail promising you a reward for providing your personal information and do not be afraid if the email warns of an impending penalty for non compliance.
   
• Any attempt to steal personal information by sending fraudulent e-mails is technically known as ‘Phishing’. More about Phishing.