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EBPP Frequently Asked Questions:

Electronic Bill Presentment and Payment - EBPP 

1.What is View & Pay (EBPP) Service on CUB BillPay?

View & Pay is an extremely simple, convenient and secure way to view and pay your bills. At Onlinecub.net  you can view and pay your electricity, telephone, cellular, insurance and other bills using your CUB Bank Account. You can do all this from the comfort of your house or office, over the Internet - any time, any place.

2.What are the benefits of View & Pay service?

Paying bills with View & Pay simplifies your life. Your payments are made quickly and conveniently, and you no longer have to track multiple utility bills, write multiple checks or balance your checkbook.

3.How do I add biller and make payments through CUB BillPay?

Clcik on Add/ Billers .Complete the Registration process, all mandatory information will have to be provided. On clicking the submit button you will be taken to a secure payment gateway web-page, where you will be asked to authenticate yourself by providing your CUB Bank Account details.

You will get an immediate e-mail confirmation of your registration

You can then check the due amount on each of your bills, and click on payment option to make payment using your Account. It as simple as that!

Depending on the terms of the biller, you can also use this service to make part payments or interim payments to some billers (e.g. for your cell phone etc). The payment page of the individual billers outlines the flexibility offered by that specific biller for your payment, viz. in terms of payments beyond due dates, part payments etc. You need to make your payments in conformity with those terms.

Customer is responsible for the details entered and must  ensure that the biller registration details entered by you are correct to enable the billers to raise your bills.

4.Will I get any confirmation regarding the registration for Bill Pay?

You will get an immediate e-mail confirmation following your successful registration, subject to validation of your Internet Banking ID  being in active status. You can start adding billers into your account.

5.How many billing companies, can I register for?

There is no restriction on the number of billers that you can register for as long as the biller is from the list provided.

6.How do I add billers after Registration?

1.Click on add billers

2. Subject to your providing correct biller details all future bills raised within a week of your biller addition date will start getting raised in your account.

7.When can I start paying my bills through this facility?

Subject to correct submission of the biller details by you, all your future bills that are raised within 1 week of your biller addition date, will start getting raised in your account.

Incase any of your biller addition gets rejected you will be able to view the status when you log in.

8.How will I know that my bill has been received at CUB BillPay?

You will receive an e-mail/sms alert every time your bill is received.

Login into your Internet Banking, check the amount and make a payment by clicking on the Instant pay button.

9.How can I pay bills using the View & Pay Service?

1. You can pay bills by clicking on the Instant pay button.

2. All the details from your bill is automatically captured  , you can validate and click on the submit button.

3. This will take you to a secure payment gateway, where you will have to choose your CUB Bank Account details.

4. You will get a confirmation immediately on transacting on whether the transaction has been approved.

10.Which account can I use to pay my bills?

You can use any of your CUB Bank Accounts

11.Is there a fee?

This facility is being provided to customers free of cost

12.By when should I make my bill payments?

To ensure that your payments arrive before a due date and to avoid late payment charges, you need to make your payment at least 3 working days before the bill due date.

13.Can I pay bills after their due date?

The biller specific terms are clearly indicated on the biller page when you are validating the Instant pay screen . Please adhere to them strictly. Where billers do not entertain late payments, any payment made by you after due date is liable to be rejected by the biller with attendant penalties.

14.Once I pay the bill, when will my account get debited and when will the utility company receive my payment?

On payment of the bill your account will get immediately debited online and the payment is sent to the utility company by the next working day. The same will get credited to your utility account in 3 working days time.

15.Can I pay someone else's bills?

Yes, you can pay someone else's bill through CUB Billpay.

16.What proof of payment do I have when I pay through CUB Billpay?

When your payment has been successfully made, you get a reference number for your transaction. Your Bank Account statement will also include the details of your transaction.

17.If I am registered for View & Pay in a city, can I pay my bills from any other city?

Yes, you can pay your bills from any location through internet..

E.g. If you are registered for MTNL at Mumbai, and you are currently in Bangalore, even then you can view and pay your MTNL bill through the internet.

18.Is there a limit on the size of a payment I can make?

Please ensure you have free/unutilized credit limit in your account to make the payment otherwise the transaction will not get authorized.

19.Will I still receive my physical bill?

You will continue to receive your Physical bill even after registering for the service with us.

20.How do I stop a payment after it has been made?

CUB Billpay has no way to stop a payment after it has been processed. You should contact your biller.

21.What are the risks I should be aware of?

Invalid payments: It is your responsibility to ensure that Biller, payment and CUB Bank Account details provided by you to are accurate and complete. The payment will be processed solely basis the payment details you enter and confirm. If the details entered by you are incorrect or not as per the terms specified by the biller, then even though your payments may be successfully processed at View & Pay the biller may reject them. CUB is not responsible for delays in processing of payments or rejections by your biller caused by your failure to provide us with accurate bill related information. You will be responsible for any additional fees and charges levied by your biller  in the event of a declined View & Pay payment. In the event of a declined payment, your bill will remain unpaid.

22.How can I get a copy of the View & Pay Terms and Conditions?

You can print the Terms and Conditions page by clicking the Print icon on your browser's Tool bar, or by selecting the Print function from your browser's File menu.

23. Is View & Pay secure?

View & Pay employs the best-in-class security so that the transactions done through the View & Pay service are secure. View & Pay uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information you exchange with CUB BillPay is never transmitted over the Internet unencrypted and cannot be viewed by unauthorized individuals. View & Pay uses SSL to protect users from unauthorized tampering or viewing of their account and billing information. This encryption is done using 128-bit RC4 encryption.



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