Phishing Attacks and how to avoid them
is a form of cyber attack in which scammers/attackers make Internet users
divulge with sensitive information about their bank accounts and personal
details. E-mail can be used to obtain sensitive information from unsuspecting
users. The information may be passwords for websites, credit card information,
and online financial information such as bank account numbers. The attackers
are able to target Internet users due to some inherent weakness in web browsers
and other technical aspects of the Internet. All the internet users are
requested to adopt/practice the following guidelines to avoid such attacks, as
prevention is always better than cure.
suspicious of any email with urgent requests for personal financial
information and do not react to such suspicious e-mails.
credentials of the sender should be verified before making any transaction
on the received e-mail message. Please contact the Bank to verify the
genuineness of the e-mail.
use the links/hyper links in an email to get to any web page, if you suspect
the message might not be authentic
filling out forms in suspicious email messages that ask for personal
financial information. Personal information like passwords, PIN,
credit/debit card numbers not to be provided to any entity in response to
Always ensure that you're using a secure website when submitting credit card
or other sensitive information via your Web browser
To make sure you're on a secure Web server, check the beginning of the
Web address in your browsers address bar - it should be "https://"
rather than just "http://"
Whenever a user connects to a secure website (https), the web browser
alerts the user. In normal practice users ignore this warning message
and do not verify the server certificates while making online
transaction with the financial institution. The users should verify
credentials of such web-sites before making any financial transaction.
Please look for the correct URL address of the Bank and also the SSL
lock symbol at the bottom or at the top of the browser. By double
clicking at the lock symbol, you can view the certificate that verifies
this web site’s identity. This is to ensure that the lock symbol is not
a hard coded image and it represents the genuine site.
Regularly check your bank, credit and debit card statements to ensure that
all transactions are legitimate
Ensure that your browser is up to date and security patches applied and use
latest versions of browsers to connect to Internet as they could provide
higher levels of security.
you happen to receive any such suspicious e-mails, please report the same
immediately to this e-mail id:
name and password are highly confidential. Do not part with them. City Union
Bank will never ask for this information other than the log on page.
the Operating System (OS) of the computer system promptly as newer/upgraded
versions would help make your system more secure.
Antivirus software on your computer systems and update them continuously as this
will reduce the risk of virus attacks
Installation of personal firewall would provide added level of security
potential risk caused through pop up windows may be eliminated by removing
spyware or adware installed on your system by using spyware/adware removing
from unknown/unfamiliar sources may contain programs or viruses that may
compromise your system security.
Disconnect your internet connection when not in use. This would avoid
unnecessary access to the information on your systems and help protect yourself
even if you have a personal firewall installed in your system.
logout completely after using the online application, i.e., by clicking the
logout button and closing the browser windows. Enabling screen saver password
would provide additional protection